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5517- IT Customer Support Technician- Houston, TX


IT Customer Support Technician- HouTX_5517
Contract Opportunity
Houston, TX * Local Candidates Only*

Key Responsibilities:

  • Provide technical support to organizations internal users of desktop applications and hardware.
  • Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
  • Under direct supervision, assists in monitoring, responding, configuring, installing and repairing hardware and software problems according to established procedures.
  • Deliver IT support remotely over the telephone.
  • Implement the most effective solutions when resolving end user computing issues while meeting service level agreements.
  • Support customer on day to day issues in the operation of standard PC equipment including desktops, laptops, thin clients. software, printers, and peripherals.

Key Qualifications and Skills Requirements.

  • Must have 2 or more years of experience providing desktop support in a Microsoft Windows Domain environment. A thorough knowledge of Windows 7/10, Active Directory, Office 2016, and experience in providing direct customer support is required.
  • Knowledge of VMware, thin clients, wireless networks, endpoint encryption, and use of ticketing systems is desired.
  • Proven verbal and written communications skills supporting end users in a call center environment.
  • Exemplary customer service skills.
  • Excellent organizational and time management skills.
  • Able to use and understand remote support tools when required to solve customer issues.
  • Strong problem-solving skills.
  • A thorough knowledge of Windows 7/10 and Office 2016 is required.
  • Knowledge of Active Directory.
  • Meet team Goals and expectations measured by metrics.
  • Follow documented processes with close attention to detail.
  • Ability to resolve all assigned Service Desk tickets according to established metric guidelines and target goals.
  • Must be detail oriented and able to effectively and accurately document various technical issues utilizing a Service Desk ticket tracking tool.
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